Billing & Credits

Your prepaid balance, plan, and usage. Credits are managed by your Vox account team until self-serve purchasing is enabled.

Balance remaining
credits

Spend by workflow

Credits consumed per workflow across all calls.

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Plans

Bundled minutes include the cost of every provider used during a call (LLM, TTS, STT, etc.). Overage cost applies when you exceed your bundled minutes.

Usage BasedCurrent plan

Pay as you go

Bundled minutes
Overage cost
Concurrency included
10
EnterpriseCustom / annual

Custom contract

Bundled minutes
From 600,000/yr
Overage cost
Custom
Concurrency included
Custom

Add-ons

Not available yet

A preview of add-ons we're bringing to Vox. None of these are available to enable yet — contact your Vox account team if you need one early.

Enable HIPAA Compliance
Bills monthly · + $2,000/mo
Coming soon
Zero Data Retention (ZDR)
Bills monthly · + $1,000/mo
Coming soon
60-day Call and Chat Data Retention
Bills monthly · + $1,000/mo
Coming soon
Reserved Concurrency (Call Lines)
Bills monthly · + $10/mo each
Coming soon0

Payment method

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Enable auto-reload
Coming soon — connect Stripe

Credit purchase history

Purchases are charged to your payment method.

No data available

Add-ons history

Add-ons are billed on the first of each month.

No data available